Patient Rights + Responsibilities
As a patient, you have a right to:
Excellent medical care and treatment without regard to race, color, sex, sexual orientation, national origin, handicap or source of payment.
Treatment with dignity and respect. Good care and high professional standards that are continuously maintained and reviewed. Be protected from abuse, harassment and neglect and have access to protective services.
A surrogate (parent, legal guardian, person with medical power of attorney) exercise the Patient Rights when you are unable to do so, without coercion, discrimination or retaliation.
Confidential records that protect your protected health information; you have the right to approve or refuse the release of clinical records.
Good health care management techniques that make the most effective use of your time and still provide for your comfort and convenience . Information concerning your physician, diagnosis, treatment and prognosis, to the degree known. Receive care in a safe setting.
High degree of privacy, confidentiality, security, spiritual care and not restricted from communication with others . If co mmunication restrictions are necessary for patient care and safety, documentation and explanation will be provided to the patient and family. Case discussions, consultations, examinations and treatment plans are confidential and will be conducted discreetly.
Make decisions about medical care, including the right to accept or refuse medical or surgical treatment after being adequately informed of the benefits, risks and alternatives, without coercion, discrimination or retaliation.
Competent, caring healthcare providers who act as your advocates and treats your pain as effectively as possible. Care is provided in a language that you understand.
Be involved in all aspects of care, including refusing care and tretatment and resolving problems with care deci sions. Have family input in care decisions, in compliance with existing legal directives of the patient or existing court - issues legal orders.
Be informed of any unanticipated outcomes. Examine and receive a detailed explanation of your bill.
Complain about care or treatment received without fear of retribution or denial of care. File a grievance with the facility by contacting the Administrator , via telephone or in writing, when you feel your rights have been violated with a timely complaint resolution.
Erica Bustamante
Northwest Surgery Center
1110 North 35th Avenue
Yakima, Washington 98902
Phone: 509 - 834 - 7050